How are e-tickets generated on Zeffy?

E-tickets on Zeffy are created automatically for each registered attendee when an event is organized through the platform. After registration, attendees receive a confirmation email containing their e-ticket as a PDF, which includes essential event details, a QR code, and any custom messaging set by the event organizer.

This e-ticket can be scanned at the event for swift check-in and tracking. You can scan with a phone camera or with the lightning check-in manager in the Tap to Pay app, which checks the ticket in automatically and opens ticket details without following a link. Click here to learn more about scanning e-tickets.  

Users can customize the e-ticket by adding a ticket banner in the "E-ticket" section of the form editor.

How to view an e-ticket generated for an attendee

To view an attendee's e-ticket, navigate to the Payments section of your account and click on the payment for which you'd like to consult the ticket. A window will slide in from the right; from there, click e-ticket to open a PDF version of the ticket.

How to disable enable/disable e-ticket generation on a form

To turn off e-ticket generation in Zeffy, go to Campaigns and click on edit to the right of the form you're looking to edit.  Click on e-Ticket in the side-bar options, then toggle off the option to generate e-tickets. This stops automatic e-ticket creation, allowing you to manage attendance without e-tickets being sent to attendees.

How can my donors save their e-tickets?

When donors open their confirmation email on their computer they will be able to save their tickets as PDFs.

When donors open their confirmation email on their mobile device they will be able to add their tickets to their Apple Wallet or Google Wallet. This makes access on the go easy!