Zeffy Help Center
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About Zeffy
What Is Zeffy?Zeffy Really Is Free: No Fees. No Catch.Why Organizations Trust ZeffyHow to Talk to Your Donors About Zeffy
Getting Started With Zeffy
Exploring Zeffy: Where to BeginGetting Started: Setting Up Your Zeffy AccountIs My Organization Eligible to Use Zeffy?Register for Zeffy's Weekly DemoTest the Platform: Run Payment Tests and Test Confirmation EmailsThe Zeffy Referral Program
Stripe Account & Identity Verification
Stripe Verification OverviewWhat Is Stripe? Verification FAQConnecting an Existing Stripe Account to Zeffy
Identity & Document Verification
๐Ÿ‡บ๐Ÿ‡ธ US Stripe Verification
๐Ÿ‡จ๐Ÿ‡ฆ Canadian Stripe Verification
๐Ÿ‡ฌ๐Ÿ‡ง UK Stripe Verification
Account Management
Accessing your account
How to reset your passwordTroubleshooting login and account access issuesChange your login email or methodSwitch between organization or donor profiles
Managing your account
Campaign Management
General Form Configuration
Donations
Events
Auctions
Ticket and Item Configuration
Raffles
Online Stores
Memberships
Peer-to-Peer Campaigns
Volunteering
CRM/Contact Management
Emails
Campaign communications
Contacts
Importing contacts
Lists & filters
Donor Mail
Finances
Bank Account
Payouts
Transaction Management
Payment methods and statuses
Refunds and Cancellations
Tax receipts
SwiftAid
Data Management
Importing Data
Exporting Data
Data Integrations
Tap-to-Pay
App: Setting Up Zeffy Tap to PayTroubleshooting the Tap to Pay App (iOS)Troubleshooting the Tap to Pay App (Android)Accept In-Person Payments With a Card Reader or a QR Code
Zeffy for Donors
My Zeffy Donor Account
Making a Payment
Confirmation Emails & Receipts
Payment Management
How to Edit Your Peer-to-Peer Team or Participant Fundraising Page
Legal, Data Privacy & Security
Legal
Data Privacy
Account Security
Account Management

Accessing your account

Learn how to log in, recover access, manage permissions, and verify your account on Zeffy.

How to reset your password

Troubleshooting login and account access issues

Change your login email or method

Switch between organization or donor profiles