Get started with Zeffy

                 For a visual walkthrough please see the tutorial below!

Welcome to Zeffy!

Zeffy is 100% free for nonprofits. All of our services and products are 100% free. We also cover 100% of credit card transaction fees. We've put together a series of instructions to get started on our platform.

Where to go next

• Join a live Zeffy demo: see the platform with our team and ask your questions in a live Q&A.

• Explore Zeffy before you sign up: low-pressure ways to get to know Zeffy before you launch anything.

• Is my organization eligible to use Zeffy?: check which organizations and countries can use Zeffy.

• Verify your account to receive payouts: complete the Stripe verification so your funds reach your bank account.

• Choose the right campaign: compare campaign types and create your first campaign.

• Test the platform: run a test payment and check the confirmation email your supporters receive.

• Users and roles: add users, set permissions, transfer ownership: invite your team and choose what each person can access.

1) Sign up for a new account

Create your account here.

• The first thing you'll have to do is add your email, your name, the name of your organization your phone number, and your website.

• Make sure to check whether you are a US, Canadian, UK, Irish, Australian, or German account❗You won't be able to change this later on.

• Set your password and click on "create account"

You will be asked what kind of organization you are. Please select which organization type is the right fit for you:

2) Create your first form

As a new account, the first thing you will be prompted to do is set up your first fundraising campaign. This is part of our onboarding flow so that you can familiarize yourself with the platform and its functioning. You can go back and edit this campaign at any time!

• Search our knowledge base for tips on how to create your first campaign.

3) Add your administrative information

Once you have created your first campaign you will be taken to your dashboard. Go to the "Finances" tab in the left of your menu to add complete the onboarding steps, including linking your bank account. Click on "Get started" to begin onboarding! 

This includes the type of your organization, the address of the organization, and much more. A few important tips:

• 🇨🇦 If you need to generate official tax receipts as a registered Canadian charity, make sure to upload your charity number and an electronic copy of the signature of somebody authorized to sign on behalf of your non-profit.

• 🇺🇸 If you need to generate official tax receipts as a registered American charity, make sure to select that you are a 501c organization and enter your EIN.

• 🇬🇧 If your organization is eligible to claim Gift Aid, you can enter your HMRC number and integrate your Zeffy account with Swiftaid to claim it.

• 🇦🇺 If your organization has DGR status endorses by the ATO, you can generate tax receipts through Zeffy by indicating that your organization is a registered charity. You will be prompted to enter your ABN.

• 🇩🇪 If your organization is tax exempt, you can generate tax receipts in Zeffy. You will be asked to provide your Steuernummer, Finanzamt, and the date of your Freistellungsbescheid.

• You can read more about automatic tax receipts here! 

Make sure to add a "description on your contacts bank statements" to make sure that your donors and buyers recognize their payments to your organization.

4) Complete the Stripe verification

Zeffy is partnered with Stripe, a global leader in online transactions. By using our platform, you can connect your bank account with Zeffy through Stripe. This allows you to track your payments, manage deposit frequency, and analyze your data directly from your Zeffy account.

You will be guided through Stripe's verification steps. Here is the information you will be asked for:

• The legal name of your organization. Please note that the name provided must exactly match the name associated with your government issued documents, or the name on your organization's bank account.

• The legal address of your organization

• The legal representative of the organization's information (name, date of birth, address, a photo of your driver's license or ID)

• For more information on the bank account verification process and common things to be aware of, we invite you to take a look at our instructions here:

5) Connect your bank account

Have a void cheque on hand. The final step to enable payments and payouts to your Zeffy account will be to connect your organization's bank account. Funds raised through Zeffy will be deposited directly to your connected bank account according to your payout schedule. 

6) Add your team

Click on your name in the bottom left hand corner of your screen, and open settings. Next, click on "Manage Users", and click on "Invite New User". You can add as many users as you'd like, and restrict permission across different sections of the product! For more information, consult our documentation here.

7) Make changes

If you need to go back and make edits to the information entered during the onboarding flow, click on your name in the bottom left of your dashboard, then click on "Settings". You can edit your donor-facing information such as your doing business as name and your organization's public address in the "Organization Information" section. If you need to change any legal information submitted during the verification, click "Bank identity."

Congratulations on setting up your Zeffy account! You can take a look at the following pages if you need help setting up your first Zeffy campaign:

• How do I set up a donation form?

• How do I set up a donation campaign?

• How do I set up a Peer-to-Peer campaign?

• How do I set up an event?

• How do I set up a store?

• How do I set up a raffle?

• How do I set up a membership form?

7) Advanced Tips

Creating a second account – do you work with multiple nonprofits but want to use the same email for your Zeffy login or account? You can create multiple accounts with the same email. To do this, you can:

1. Log in on a computer to your Zeffy dashboard.

2. Click on your name in the bottom left hand corner of your screen, and open "Settings." 

3. Click "Create a new organization" in the menu.

4. Enter the information for your new organization!