Yes. A fixed parameter you type into the address yourself, such as ?src=zeffy, stays in it, which helps you spot Zeffy donors in Google Analytics. A visit to your page alone doesn't prove that a payment was completed.
How to Redirect Donors to a Custom Thank You Page
Send donors and buyers to a page on your own website after they complete a transaction, instead of the Zeffy Thank You page. You turn this on yourself in the campaign editor, for one campaign or for all your campaigns at once.
Before you start
We don't create or host thank-you pages: the page must already exist on your own website.
Open the URL in your browser first. Donors are sent to exactly the address you enter. If that page doesn't exist on your website, they see an error page instead.
Copy the full address, including https:// and whether it starts with www or not.
Turn on the redirect
Go to Campaigns and click Edit on your campaign.
Open Advanced settings.
Below all the advanced settings, click More options.
Turn on Redirect to your own thank-you page.
In Thank-you page address, paste the address of your page.
Click Save & exit.
If your campaign is translated, you can enter a different address for each language.
Use the same page for all your campaigns
By default, the redirect applies only to the campaign you are editing. Tick Apply to all my campaigns to make this page the default thank-you page for all your existing campaigns and for every campaign you create from now on.
How the redirect works
Donors and buyers reach your page only after their transaction is completed on the form. Anyone who leaves the form or whose payment fails stays on Zeffy.
Card payments: the redirect happens after the payment succeeds.
Bank (ACH) payments: the redirect happens once the payment is initiated, before the funds clear. Check the payment status in your dashboard to confirm the payment went through.
Free registrations: $0 registrations and orders are redirected too.
Recurring donations: the redirect only happens when the donor first completes the form, not on later monthly or annual payments.
Embedded forms: the redirect opens your page in the same frame as the form. If your form is embedded on your website, your thank-you page loads inside the embed, not as the whole browser page, so make sure it still looks right at the embed's size.
Social sharing: your page replaces the default Zeffy Thank You page, so donors no longer see its social sharing options.
Track conversions on your thank-you page
Because donors reach your page only after a completed transaction, it is the place to fire your own conversion tracking, such as a Meta Pixel event, a Google Ads conversion tag, or Google Tag Manager. Install those tags on your page; we can't add them to Zeffy forms. See Track ads and conversions on your Zeffy campaigns for each tool.
We can't pass custom parameters to your page. The redirect doesn't add the amount, payment ID, campaign, or donor details to the URL, so your tags can count conversions but can't read the donation amount.
Common questions
Can I add my own parameter to the address?
How do I test the redirect?
Make a small donation or purchase on your live campaign, check that you land on your page, then refund the payment. Payments you add manually from your dashboard don't go through the form, so they never show the redirect.
My address isn't accepted or doesn't work
If the field shows Enter a web address, paste the full address of your page as it appears in your browser, starting with https://.
Copy the address from your browser's address bar, not from a link in an email. Links copied from Gmail can start with google.com/url, which sends donors to Google instead of your page.
What stays the same
Even with a custom redirect turned on, donors and buyers still receive the automated confirmation email with their:
Transaction receipt
Custom thank-you message
Any applicable e-tickets or documentation
What to check when donors see the default page
If donors or buyers land on the Zeffy Thank You page instead of your page, check the following:
The setting is saved: open the campaign's Advanced settings > More options and check that Redirect to your own thank-you page is on, with your address filled in.
The right campaign: if you didn't tick Apply to all my campaigns, the redirect only works on the campaign where you set it.
The transaction finished: the redirect only happens after a completed transaction, so test with a real submission on your live campaign.
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