Troubleshooting EIN Verification Issues
➡️ Common reasons for verification failures and how to resolve them:
1. The case of an information mismatch
Please make sure that the information you enter in Zeffy corresponds exactly with what is indicated on your letter 147c or SS4 form. If there are any mismatches in punctuation, spelling, capitalization, etc. your document will be rejected.
Exception for PO box addresses: If your organization uses a PO box, you can use a personal address for Stripe verification instead. The verification address may differ from the address on your IRS document, and you can update it after your verification is complete.
For example, if the name on your letter 147c or SS4 form appears like this:
% ZEFFY ORGANISATION 123 ADDRESS BLVD STE 111 HOUSTON, TX 12345
Please enter the information like this in your dashboard:
2. The case of a recently issued EIN:
If your EIN was issued within the last 3 months, it is normal that you are getting the following error message indicating the system does not recognize your business name and ID (EIN) together. This is because your EIN is too new to be included in the IRS database provided to Stripe.
You will be prompted to upload a document to verify the EIN and legal name together. Please be sure to add your organization's SS4 or Letter 147c.
❗If you have recently requested a name change, but your organisation uses the same EIN, include a copy of the amendment to your Articles of Incorporation and proof of filing with the appropriate state authority.
If you do not have these documents yet, continue to use the name on your official letter 147c or SS4 form until you receive them. If Stripe requests additional verification of the name change, contact Zeffy support.
I uploaded everything successfully, why does it say documents are still missing?
You may need to re-enter your state as it is indicated on your document
You may need to go back and click “Agree & submit”
Why am I seeing a message to update my bank account page in Zeffy?
If you have entered all of your information correctly, but there is an error message at the top of your Zeffy bank page requesting additional information, this is because your account has been temporarily verified.
This means that your organisation’s EIN does not appear in the IRS database of recognized non-profits, but Stripe has granted you a grace period of one month to begin receiving payments. After that time is up, they will re-verify your account.
If at the time of the second verification, your EIN is matched in their database, your account will be approved.
If at the time of the second verification, your EIN is still not found, payouts will be disabled. Your ability to receive payments will remain enabled.