How to handle increasing your membership price?
Important Steps When Changing Membership Prices
1. Update the Price Correctly
Modify the price directly on the existing membership tier in your Zeffy form
⚠️ Important: Do not delete the existing tier and create a new one, as this will cause members to renew at the old price
Update the amount within the same membership tier to ensure proper renewal pricing
2. Communicate with Your Members
Members are not automatically notified when prices change
Send a communication to all members with automatic renewal:
Inform them about the new pricing
Explain when the change will take effect
Give them sufficient time to decide about renewal
Provide clear instructions for opting out if they don't wish to continue
To communicate with your members, consider sending a bulk email in Zeffy ➡️ How to email your contacts in Zeffy.
3. Managing Automatic Renewals
To identify members with automatic renewal:
In the "Payments" section, look for members with a "Yearly" status next to their payment
These members are set for automatic renewal
If a member doesn't want to continue at the new price, you can cancel their automatic renewal by following the instructions here: Cancelling a membership or stopping its automatic renewal
Note: For maximum clarity and to avoid confusion, consider canceling all current automatic renewals and letting members opt in again at the new price.
What Happens After Non-Renewal
Members who don't renew will remain in your historical records
Their status will be updated to reflect their inactive membership
They can always sign up again in the future at the current rates