How to handle increasing your membership price?

Important Steps When Changing Membership Prices

1. Update the Price Correctly

• Modify the price directly on the existing membership tier in your Zeffy form

• ⚠️ Important: Do not delete the existing tier and create a new one, as this will cause members to renew at the old price

• Update the amount within the same membership tier to ensure proper renewal pricing

2. Communicate with Your Members

• Members are not automatically notified when prices change

• Send a communication to all members with automatic renewal:

  • Inform them about the new pricing

  • Explain when the change will take effect

  • Give them sufficient time to decide about renewal

  • Provide clear instructions for opting out if they don't wish to continue

3. Managing Automatic Renewals

To identify members with automatic renewal:

1. In the "Payments" section, look for members with a "Yearly" status next to their payment

2. These members are set for automatic renewal

If a member doesn't want to continue at the new price, you can cancel their automatic renewal by following the instructions here: Cancelling a membership or stopping its automatic renewal

Note: For maximum clarity and to avoid confusion, consider canceling all current automatic renewals and letting members opt in again at the new price.

What Happens After Non-Renewal

• Members who don't renew will remain in your historical records

• Their status will be updated to reflect their inactive membership

• They can always sign up again in the future at the current rates