Why does the Check-in Manager say "N/A"?

What does "N/A" mean?

• When no guest name was collected for a ticket, the Check-in Manager shows the buyer's name for that ticket (with the ticket's position when the purchase has several tickets). "N/A" only appears if no name at all is on record for the ticket or its buyer

• By default, only the buyer's name is captured when multiple tickets are purchased

• Additional tickets in the same purchase show the buyer's name with the ticket's position (such as 2 of 3) if guest names weren't collected at the time of purchase. "N/A" shows only when no guest name, guest email or buyer name is available

Can I still check in tickets marked as "N/A"?

• Yes! You can check in these tickets normally by either:

  1. Clicking the checkbox next to each ticket

  2. Scanning the QR code on their e-ticket

• The "N/A" status does not affect the ticket's validity or check-in ability

How to avoid "N/A" in future events

If you want to see individual names for all tickets:

1. Edit your event form before launching ticket sales

2. Click "+ Add per attendee question" in the form editor

3. Add a new question, and select "Name" as the "Response format". Careful! You must use the "Name" response format, otherwise it will not remove the N/A wording. 
   

   

4. This will require each guest's name during checkout

Important Notes:

• Multiple tickets purchased together will appear under the buyer's name

• You can check in individual tickets within a multiple ticket purchase

• Check-in status is tracked regardless of whether the ticket shows "N/A" or a name

Related Articles:

• Check-in guests on the day of your event

• Collecting guest names for multiple ticket purchases

• Downloading attendance reports