Understanding when and how auction winners are charged for their bids
Placing Bids
Users don't need to sign up or sign in to place a bid. They simply provide their contact and payment information. If they win, the payment method entered during the bid is the one that will automatically be charged.
Bids can be placed on multiple items, and all bids are tracked and displayed on your dashboard.
Auction Conclusion
Your auction will conclude on the close date you set in your form settings. The close date for your auction will also be displayed publically on your form.
Once this date and time passes, your auction will close and will no longer accept any bids. The bidding box will be greyed out. If a bid is placed within the last 3 minutes of an item's close time, the close time for that item is automatically extended by 3 minutes, up to a maximum of 30 minutes total.
Once your auction closes, bidding stops immediately. Closing out the auction and processing the winning payments takes about 15 minutes, so winning payments appear in your Payments section roughly 10 to 15 minutes after the close time. This timing applies when anti-sniping has not extended your auction's close time.
Payment processing of winning bids
On the auction close date and time, winning bids will automatically be processed for payment. The highest bidder for each auction item will be charged the amount of their winning bid using the payment method they provided when placing their bid.
You won't need to follow up with bidders as the charges are processed automatically for those who win.
Winning bids appear as transactions in the Payments section of your Zeffy account about 10 to 15 minutes after the close.
Each winning bidder will receive an automatic confirmation of their win along with a receipt via email. These emails can be customized beforehand.
Notifications for non-winning bidders
Bidders who did not win any items receive a personalized email thanking them for their participation. This email is also an opportunity to re-engage your supporters and invite them to donate to your organization.