Integrating Zeffy as a payment processor into an external form
Currently, Zeffy isn't set up to be used as a payment processor for other platforms.
Why Zeffy can't be used as an external payment module
Zeffy partners exclusively with Stripe to process payments through our platform
The 0% platform fee benefit only applies to transactions processed entirely through Zeffy's forms via Stripe's custom integration
As such, we don't currently support using Stripe as your payment processor on another software and then having Zeffy cover the fees without using a Zeffy campaign.
If you'd like to combine using Zeffy with an external form, here's what you can do:
Solution 1: Link in Thank You Email
After someone completes their payment on Zeffy, they receive an automated "Thank you" email. You can customize this email to include a link to your Google Form or other external form. Since these emails have high open rates, this is a reliable way to guide people to your additional form.
To edit your "Thank you" email, check out this article.
Solution 2: Automatic Redirect After Payment
When someone completes their Zeffy payment, they can be automatically redirected to your external form. This creates a smooth experience where users:
Complete their payment on Zeffy
Are automatically taken to your form. To set this up, simply contact our support team with your redirect link.
Solution 3: Keep Everything in Zeffy (Recommended)
Instead of using two separate forms, add your custom questions directly to your Zeffy form:
Collect payments and information in one place
Choose from multiple question types (short answer, multiple choice, contact information, etc.)
Access all responses in your Zeffy dashboard
Create a simpler experience for your supporters
This is our recommended solution as it provides the best experience for both you and your supporters. To set up custom questions on your form, check out this article.