Delete a manually entered payment
Delete a manual payment entry in your account
Head over to “Payments”
Find the payment you want to remove andclick anywhere on the row (just avoid clicking the donor’s name, that’ll take you to their contact page instead.)
Click on "more" in the top right-hand corner of the page.
Click 'delete' to delete the entry.
For entries that have an e-ticket associated with them, deleting the entry will automatically cancel the ticket as well.
❗Deleting non-manual entries: Completed, refunded or canceled online payments cannot be deleted from your dashboard, because they stay for record-keeping. Abandoned (incomplete) payments can be deleted with the trash-can icon in the payments table. Imported payments can be deleted individually: open the payment, click "Actions," then click "Delete."
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