Understanding reply-to email addresses in Zeffy confirmation emails
How Reply-To Email Addresses Work
Confirmation (thank you) emails
The reply-to email address for confirmation emails (including ticket purchase confirmations, donation receipts, and other transaction confirmations) is automatically set to the organization's admin account email address. This is the default behaviour of the platform and currently cannot be customized for individual forms or events.
Automated reminder emails
The reply-to email for reminder emails will always be the form creator. Whichever email that is used to login to Zeffy with and create a form will be the email that is set as the form creator and reply-to for the reminder.
Manual/scheduled emails
The reply-to email for manually sent or scheduled email is customizable in the settings of that specific email. You must, however, choose from email addresses of users associated with your Zeffy account.
Who is the Admin?
To identify who has admin status in your organization:
Go to Settings
Click "Manage users"
Look for the email address with the "admin" notice next to it
This admin email will be used as the reply-to address for all confirmation emails sent through your Zeffy forms.
Changing the Reply-To Email Address
To change the reply-to email address for confirmation emails, you will need to:
Have the current admin transfer ownership to the desired email address
The admin can do this by:
Going to Settings > Manage users
Clicking the three dots next to the user's name
Selecting "Make admin"
Important Notes:
Cloning forms will not change the reply-to email address
If you need a different reply-to address for confirmation emails, you must transfer admin privileges to that email account
Best Practices
Consider using a general organization email address (e.g., [email protected]) as the admin account rather than a personal email
Ensure the admin email address is monitored regularly since donors may reply to confirmation emails
Keep admin access limited to maintain the security of your Zeffy account
Note: A feature request exists to allow customization of reply-to addresses for individual forms and events. Organizations can support this request here.