What is the contribution made towards Zeffy? Why was I charged extra?

Unlike other fundraising platforms that charge service and transaction fees to nonprofits, Zeffy ensures that 100% of your donation goes directly to the organization you choose to support.

We provide our fundraising technology completely free of charge to nonprofits so that more of every donation can go toward their mission instead of platform fees.

Why does Zeffy ask for a voluntary contribution?

Instead of charging nonprofits mandatory fees, Zeffy is funded entirely through optional contributions from donors. This voluntary contribution is our only source of revenue and allows us to:

• Cover credit card and payment processing fees on behalf of nonprofits

• Maintain and secure the platform

• Develop new tools and features for nonprofits

• Continue offering Zeffy 100% free to organizations

Thanks to donors like you, nonprofits using Zeffy never lose a portion of their donations to fundraising platform fees.

How is this different from other platforms?

On most fundraising platforms, fees are automatically deducted from donations or passed along to nonprofits. For example, on a $100 donation, part of the payment may go toward processing fees, platform fees, or subscription costs, meaning the organization ultimately receives less than $100.

With Zeffy, the organization receives the full intended donation amount. The voluntary contribution is shown separately so donors have full transparency over:

• The amount being donated to the nonprofit

• The optional amount supporting Zeffy

Is the contribution mandatory?

No. The contribution to Zeffy is completely optional.

Before completing your payment, you can adjust the contribution amount using the dropdown menu displayed during checkout, including setting it to a lower amount or to $0.

The contribution is also clearly displayed separately from your donation total throughout the payment process and in your confirmation email.

I accidentally contributed to Zeffy. Can I get a refund?

Absolutely. If you accidentally added a voluntary contribution to Zeffy or did not intend to contribute, our team is happy to help.

To request a refund of the Zeffy contribution:

• Head to the transaction receipt portion of your confirmation email and click on "learn more" to the right of your contribution.

Please note that refunds for any other portion of your payment (other than the contribution to Zeffy) must be requested directly from the nonprofit organization you donated to, as the donation funds are sent directly to them.