I need help with my order (ticket, registration, or purchase)

If you need help with an order, ticket, registration, membership, or donation made through Zeffy, it’s important to note that the nonprofit organization you supported is responsible for managing the event or campaign, including order details, cancellations, and refund policies.

Zeffy is a fundraising platform used by nonprofits to securely process payments for events, registrations, memberships, donations, and other campaigns. While payments are processed through Zeffy, each organization independently manages its own attendees, purchases, communications, and policies.

As a result, Zeffy cannot issue refunds, modify orders, or make decisions on behalf of an organization unless specifically authorized by them.

There are two situations where Zeffy can help you directly:

• You don't recognize a charge from Zeffy on your bank statement – this usually means a nonprofit you support uses Zeffy to process payments. See this article to identify the charge.

• You'd like to reduce or remove the optional contribution to Zeffy that was added at checkout – you can do this directly from your confirmation email by clicking "Learn more" next to the contribution amount and following the steps to adjust or remove it.

For everything else, your first step is to contact the organization directly.

I want to request a refund or cancel my order

Zeffy does not issue refunds autonomously. Refund eligibility is determined entirely by the organization that received your payment. To request a cancellation or refund:

1. Find the contact information for the organization on the event page or in your confirmation email

2. Reach out to them directly explaining your situation

3. If the organization approves the refund, they will process it from their end - you'll receive a confirmation email and the amount will be returned to your original payment method within 5–10 business days

I want to change the date or details of my registration

Zeffy does not manage event scheduling or transfer registrations between dates. If you need to change the date of your attendance, switch ticket types, or update any registration details, please contact the organization directly. They are the only ones who can make those changes.

I want to transfer my ticket to someone else or to a different date

Ticket transfers are managed by the organization, not by Zeffy. Contact the organization directly to ask if transfers are permitted and how to proceed.

I haven't received an order processed through Zeffy yet (or would like an update on when I'll receive it)

Order fulfillment is managed by each non-profit directly. For an update on your order, please reach out to the non-profit you ordered with directly.

I entered the wrong information on my order (name, email, address, etc.)

If you made a typo in your name, entered the wrong email address, or provided an incorrect mailing address at checkout:

• Wrong email: Your confirmation email and e-ticket were sent to the address entered at checkout. Contact the organization and provide them with your correct email - they can resend your confirmation.

• Wrong name or address: Contact the organization directly - they can update the information on their end.

I haven't received my confirmation email or e-ticket

1. Check your spam or promotions folder for an email from Zeffy or the organization

2. Log in to your donor account at zeffy.com/login using the email you used at checkout — your e-ticket and receipt are accessible from the My transactions tab

3. If your e-ticket download link isn't working, try opening it in a different browser or on a computer rather than a mobile device

4. If you still can't access your ticket, contact the organization directly