There's a charge on my bank statement from Zeffy that I don't recognize.
💡Zeffy is secure online fundraising software designed to support non-profit organizations in their fundraising efforts. A charge labeled "Zeffy" on your credit card statement is likely associated with :
A donation to a non-profit organization
The purchase of a ticket for an event organized by a non-profit organization (museums, foundations, schools, etc.).
A donation made in the name of a friend or family member who has raised funds for a cause.
A ticket purchased for a raffle organized as part of a charity fundraising event
An item you have purchased for an organization
A membership fee paid to join an organization
Zeffy is free for nonprofits, so we never charge an organization fees. A Zeffy charge on your statement is a payment made through Zeffy to an organization.
What can I do if I still don't recognize this charge?
1️⃣ Search your inbox with Zeffy
We recommend that you check your inbox for an e-mail from "Zeffy". If you have made a transaction through Zeffy, you will have received a transaction receipt at the e-mail address used for the transaction. In this e-mail, you can obtain more information about the payment.
Don't forget to check your spam folder, in case the transaction is in there!
2️⃣ Also check the complete transaction descriptor on your statement. in case the transaction ended there!
The descriptor should include "ZEFFY" as well as the name or acronym of the organization you supported. For example, if you bought a ticket for an event organized to benefit a non-profit organization called the Delorean Foundation, the bank descriptor could read "ZEFFY - DELO FOUNDATION".
Your statement may also show a location, such as Middletown, DE. This is where Zeffy, the payment processor, is registered. The funds went to the organization named in the descriptor.
If the campaign was in another currency (for example, Canadian dollars), your card issuer converted the amount, so the charge on your statement can differ from the price you saw.
3️⃣ Fill in this unrecognized charge form , and we'll identify the charge for you!
Include the amount, the date, the last four digits of your card, and any email address you may have used. We'll tell you which organization and campaign received the payment, and the name and email used for it. Please reach out before opening a dispute with your bank: we can usually identify the charge quickly.