Why donors see different suggested donation amounts
If the suggested donation amounts on your live form look different from what you set in the campaign editor, Smart amounts is probably enabled. Smart amounts automatically adjusts the four suggested amounts shown to each donor based on data patterns that tend to increase overall fundraising. Your preview and your donors may see different values because of this adjustment.
What Smart amounts does
Smart amounts is an optional optimization feature in donation campaigns. When it is on, Zeffy changes the suggested donation amounts a donor sees to levels that historically lead to more or larger gifts for similar nonprofits. The amounts you configured in the editor are still saved, but they may be overridden for individual donors.
When Smart amounts is enabled, impact descriptions tied to each suggested amount are also hidden, because the feature replaces your fixed suggestions with dynamically chosen values.
Turn off Smart amounts
Open your donation campaign in the Zeffy editor.
Navigate to the Suggested donation amounts section.
Toggle off Smart amounts.
Save and publish your campaign.
After you disable Smart amounts, every visitor will see the four exact suggested amounts and impact descriptions you configured.
Related settings
For more details on configuring suggested amounts, default selections, and recurring frequencies, see Set suggested donation amounts and custom amount options.