Change your login email or method
To change only how you log in to this Zeffy account, transfer account ownership to the new email instead of changing your email address. Changing your email address replaces the old email everywhere it is used, including donations made with it and logins for other organizations.
Transfer ownership instead
Transferring ownership changes the login for this Zeffy account only. Nothing else tied to your current email, like donations or logins for other organizations, is affected.
Go to Settings → Manage users.
If the new email is not already a user, invite it with "Invite new user" and accept the invitation from that inbox.
Click the three dots next to the new email and select "Make admin" to transfer ownership.
For permission details and what transfers with ownership, see Add users and manage permissions.
We cannot merge Zeffy accounts or move campaigns between accounts. Choose the option that matches what you want before you make the change.
Change your email address
Changing your email address replaces that email everywhere it is used, not just for this Zeffy account. The old email becomes the new email: donations made with it and logins for other organizations that use it all become tied to the new address. Use this only when you want the new email to fully replace the old one.
Log into your Zeffy account with your current email address.
Click on your name in the bottom left corner and select "Settings".
Click on "Personal information".
Enter the new email address and save.
Click "Continue" in the "Update your email" dialog.
Follow the instructions we send to your new address. The change only takes effect once you confirm you own it.
If you use Google Sign-In (SSO)
If you log in using Google Single Sign-On, you cannot change your email directly from your settings. Instead, add your new email as a user to the account, then transfer ownership to that email.
Step 1: Add your new email as a user
Click on your name in the bottom left corner of the Zeffy dashboard.
Select "Invite a user".
Enter the email address you'd like to use for logging in.
Accept the invitation sent to that email address.
If the invitation email doesn't arrive, resend it from Settings → Manage Users: click the three dots to the right of your new email and select "Resend invitation".
Step 2: Transfer ownership to the new email
Once you've accepted the invitation from your new email:
Go to Settings → Manage users.
Click the three dots next to your new email.
Select "Make admin" to transfer ownership.
You can now log in using your new email address with full admin access.
Disable Google Sign-In
Switch to logging in with your email and password by removing Google Sign-In from your account settings. You cannot remove it from the login page, so log in with Google one last time first.
Log in to your Zeffy account with Google.
Click on your name in the bottom left corner and select "Settings".
Go to Account and click "Change my password".
Click "Send reset link".
Open the password reset email we send you and set a new password.
Once you have set your password, log in with your email address and password. Google Sign-In is removed only after you complete the password reset from the email, not when the link is sent.
Depending on your account, you may be asked to set up two-factor authentication (2FA) again after you switch to a password.
Google Sign-In turns back on as soon as anyone selects "Continue with Google" with the same email. If your team shares one login email, a teammate who signs in with Google turns it on again for everyone. We recommend that each person has their own login: add your teammates as users instead of sharing one email.
If you can't access your account with Google and need Google Sign-In turned off, contact our support team via the chat icon in the bottom right. For other sign-in problems, see Troubleshooting login and account access issues.