Connection from a New Device: Protecting your account if there is unfamiliar login activity
When your Zeffy Account is accessed from a new device, you may receive a "Connection from a new device" notification sent to your email. Below is a list of steps we recommend taking to review the email and protect your account.
Identifying if the activity was you:
The email in question will contain additional information to help you identify whether or not the login was yours. Please take note of the following information:
The login date and time mentioned in the email is in UTC time-zone. Please make sure to convert it into your local time to identify if it corresponds to any of your recent logins.
The location mentioned is approximate meaning it may mention a town or city close to the one you are located in rather than your exact location.
Using a VPN will result in the location being differently identified by our system.
Any recent browser or device updates can result in your device being identified as a "new" device, even if you had logged in on it previously.
If the activity was you:
If you recognize the login based on the information that was provided, no additional action is required on your end.
If the activity wasn't you:
If you don't recognize the login and device, please make sure to follow the following steps to protect your account and data.
1️⃣ Update your Password
Log in to your account and click on your name in the top left to navigate to your account settings.
In your account settings click on "change password" to update your password.
Please ensure to follow password best practices to ensure that your new password is a strong one.
2️⃣ Verify your account information
Verify your emails to see if you received any notifications about a change being made to your account.
If any changes were made to your user access, account owner information, or bank account details, you will have received a separate notification.
You can also verify the information in Zeffy. Common tabs to check for changes are the following:
Bank - make sure the last 4 digits are the same as the ones you entered
Users - make sure you recognize all the emails listed on the account under "Settings" > "User management"
3️⃣ Update your user information
A common reason for new device logins being detected is when login information is being shared amount different members of your organization use the same login information.
To keep your account secure, make sure that each of your members has their own user access to your Zeffy account: Adding users to your accoun