Managing your auction bids and payment method
When you bid on an auction item on Zeffy, the payment method you enter is locked to that bid. This article explains how bids work, what to do if you encounter errors, and your options if you need to change your payment method.
How bidding works
After you place your first bid on an auction form, Zeffy saves your contact and payment information. You'll receive an email with a private link to your personal bidder page where you can:
View your current bids
Place additional bids if you've been outbid
The payment method you entered with your first bid is the one that will be charged if you win—this cannot be changed from your bidder page.
Can I change my payment method after bidding?
No. Once you've placed a bid, the payment method associated with it cannot be updated. This applies whether you're placing a new bid from your bidder page or being automatically re-bid.
If you need to use a different payment method for an active bid—or if you've already won and need to pay differently—contact the organization hosting the auction directly.
To reach the organization, reply to the original bid confirmation email you received. Your message will go directly to the auction organizers.
Can I cancel my bid?
No. Bids are final and cannot be cancelled once placed. If you need to stop participating in an auction, contact the organization to discuss options.
I'm getting an "Invalid Bidder Token" error
This error can occur when trying to place a new bid from your personal bidder link—the system is temporarily unable to retrieve your bidder profile.
What to do
Return to the main auction form (the original link provided by the organizer)
Enter your information again and place your new bid
Your previous bids are not lost. They remain active in the auction.
Will I still get outbid notifications?
Yes. You'll continue to receive outbid notifications by email, and you can return to the main auction form to place a new bid at any time.