Where are my confirmation email, tax receipt, or e-ticket?

After making a donation, purchasing a ticket, or participating in a fundraiser through Zeffy, you should receive an automatic confirmation email. This article covers what to expect in your confirmation email, common reasons you might not have received it yet, and what to do if you need to correct your contact information.

What's included in your confirmation email

Your confirmation email typically contains:

• A link to your electronic ticket (if applicable)

• Your membership card (if applicable)

• Your tax receipt (if applicable)

• A personalized message from the organization with additional information about their fundraiser

• A transaction receipt at the bottom of the email

I received my confirmation email but don't see a document attached

If you received your confirmation email but it doesn't include an e-ticket, tax receipt, or other document, this means the nonprofit did not issue one. There are several reasons this may happen:

• Some nonprofits are not registered charities and cannot issue tax receipts

• Some organizations choose not to generate e-tickets or receipts automatically

• Receipts may be sent at a later date, particularly for tax receipts issued at year-end

If you were expecting a document and didn't receive one, please reach out directly to the nonprofit you supported.

I haven't received my confirmation email yet

There can be a slight delay between when you make your purchase and when you receive your confirmation email. If you don't receive your email within 4 hours of your purchase, here are a few things to verify:

If you paid by pre-authorized debit (PAD or ACH Direct Debit), note that payments made by pre-authorized debit can take up to 10 business days to process. You will first receive an email confirming that your payment is being processed. Once the payment clears, you'll receive another confirmation email with your receipt, tax receipt, or e-ticket (if applicable).

If you paid using Apple Pay or Google Pay, your contact information is pulled directly from your payment method account. Check the email address associated with your Apple Pay or Google Pay account on your device – it may be different from the email address you typically use.

If you no longer have access to the email address associated with your Apple Pay or Google Pay account, contact the organization you made the payment to. They can resend the confirmation email to a different address.

If neither of those apply, we recommend checking your spam or junk folder as the email might have ended up there.

If that still doesn't allow you to locate the email, please contact the organization you contributed to for assistance. They can resend your confirmation to you.

I entered the wrong email address or made a typo

If you made a mistake in your email address or other contact information at the time of payment, you'll need to contact the nonprofit directly to correct it. The organization can update your contact information and resend your confirmation email to the correct address.

Accessing your receipts and tickets through your donor account

You can also access your tax receipts and tickets by activating your Zeffy donor account using the email address you used for your payment.

After logging in, you'll see a "Transactions" section with a list of all your transactions. Click "see more" on any transaction to view its associated receipt or ticket (if one was issued).

Can I add my e-ticket or membership card to my digital wallet?

E-tickets and membership cards cannot currently be added to digital wallets (such as Apple Wallet or Google Wallet). That said, you can download and print your e-ticket or membership card, can save it as a PDF or screenshot, or show it on your mobile device for it to be validated.

Year-end tax receipts

Zeffy automatically resends all tax receipts to donors at the beginning of each new year, so you'll have them ready for tax season. If you made donations throughout the year, watch for this email in January.