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Why does the Check-in Manager say "N/A"?

When using the check-in manager, you may see "N/A" next to some tickets. This is normal and does not prevent you from checking in your guests, but here's how to prevent it next time.

What does "N/A" mean?

  • "N/A" appears when a name wasn't provided for that specific ticket during purchase
  • By default, only the buyer's name is captured when multiple tickets are purchased
  • Additional tickets under the same purchase will show as "N/A" if guest names weren't collected at the time of purchase

Can I still check in tickets marked as "N/A"?

  • Yes! You can check in these tickets normally by either:
    1. Clicking the checkbox next to each ticket
    2. Scanning the QR code on their e-ticket
  • The "N/A" status does not affect the ticket's validity or check-in ability

How to avoid "N/A" in future events

If you want to see individual names for all tickets:
  1. Edit your event form before launching ticket sales
  2. Go to "Questions per guest" in the form editor
  3. Add a new question, and select "Name" as the "Response format". Careful! You must use the "Name" response format, otherwise it will not remove the N/A wording. 
  4. This will require each guest's name during checkout

Important Notes:

  • Multiple tickets purchased together will appear under the buyer's name
  • You can check in individual tickets within a multiple ticket purchase
  • Check-in status is tracked regardless of whether the ticket shows "N/A" or a name

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