When using the check-in manager, you may see "N/A" next to some tickets. This is normal and does not prevent you from checking in your guests, but here's how to prevent it next time.
What does "N/A" mean?
- "N/A" appears when a name wasn't provided for that specific ticket during purchase
- By default, only the buyer's name is captured when multiple tickets are purchased
- Additional tickets under the same purchase will show as "N/A" if guest names weren't collected at the time of purchase
Can I still check in tickets marked as "N/A"?
- Yes! You can check in these tickets normally by either:
- Clicking the checkbox next to each ticket
- Scanning the QR code on their e-ticket
- The "N/A" status does not affect the ticket's validity or check-in ability
How to avoid "N/A" in future events
If you want to see individual names for all tickets:
- Edit your event form before launching ticket sales
- Go to "Questions per guest" in the form editor
- Add a new question, and select "Name" as the "Response format". Careful! You must use the "Name" response format, otherwise it will not remove the N/A wording.
- This will require each guest's name during checkout
Important Notes:
- Multiple tickets purchased together will appear under the buyer's name
- You can check in individual tickets within a multiple ticket purchase
- Check-in status is tracked regardless of whether the ticket shows "N/A" or a name