Why did my payouts fail?
There are several reasons why your payout might have failed. The most common reason is an invalid bank account number. Other reasons include missing information needed to verify your bank details, or your bank rejecting the payment. Once you enter the correct banking information, the payout will roll over to your next scheduled payout.
It is also possible that Stripe identity verification has failed or is still being reviewed.
If you have a failed payout notification
Log in to your Zeffy dashboard on a computer.
Click your name at the bottom left, then click Settings.
Click Bank account.
Update your bank account information.
If the bank account information appears to be correct
The bank account must be in your organization's name
Payouts are made out in your organization's name. If the bank account connected to Zeffy is a personal account, or is registered under a different name than your organization, the payout will fail.
Double-check the account and routing numbers
Compare the information entered with what is written on your check. Make sure there are no typos in your bank account or routing number.
Make sure the first digit was entered correctly. When updating your bank account information, clear the old number first, then enter the new number from the beginning.
⚠️ If you are a Canadian organization, make sure the bank account you entered contains 7 or 12 digits. We often see bank accounts entered with only 6 digits. You must include the check digit in your account number.
Once your account number has been updated, the payout will be reattempted according to your current payout schedule. For example, if your payout schedule is monthly, the next payout attempt will be the following month. You can change your payout schedule for faster reattempts by going to Settings > Bank > Payout schedule. See Change your payout schedule.
Contact your bank
Before you contact Zeffy support, ask your bank why the payout failed. Your bank may have withheld the payout because it was made in the wrong name or was flagged for review.
If you need more help
Send the following to our support team:
A void cheque for your organization's bank, or a statement with your account and routing number if it is a savings account.
Proof that your bank account is active, such as transaction history or a confirmation letter from your bank.