Overview
Zeffy allows you to sell digital products by attaching them to the automated thank you email that buyers receive after their purchase. This is a great way to deliver PDFs, digital downloads, and other electronic files to your customers immediately after payment.
If you wish to sell various digital products and include them in the automatic thank you email sent to buyers right after purchase, you will need to create a separate forms for each digital product you want to sell.
Important Guidelines
- Only one attachment can be included per thank you email
- Maximum file size is 20MB per attachment. If your file is larger, consider adding a private link to your thank you email to a webpage where the digital document can be downloaded.
- Each form can only have one version of the thank you email
- Supported file formats: PDF, JPG, PNG, and JPEG
Best Practices for Digital Product Sales
1. Create Separate Forms for Each Product
- Create individual online store forms for each digital product
- This allows you to:
- Attach the correct file to each form's thank you email
- Customize the description and pricing for each product
- Track sales separately for each digital item
2. Configure the Thank You Email
- In your form editor, navigate to the "Thank you email" section to edit the email sent after purchase
- Click the paperclip icon to attach your digital file
- Ensure the file is properly uploaded before saving
- Test the process by making a sample purchase (Instructions on how to test here)
- Verify that:
- The file opens correctly
- The email delivers promptly
- All instructions are clear and accurate
3. Managing Orders
- Monitor your dashboard for successful purchases
- Ask them to check their spam folder
- Use the resend confirmation email feature if buyers don't receive their email (Instructions here)