How do I resend a ticket or receipt to my donor?

Easily resent a ticket or receipt from your Zeffy dashboard.

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If a donor did not receive their confirmation email, tax receipt or ticket, please make sure they check their spam in case it ended up there.

If they still did not receive it, you can resend the transaction receipt, which will include their ticket or tax receipts (if applicable). You can even resend this to a different email if your donor made a typo.
If you would like to resend an email you can do this directly from your dashboard:
  1. You can find the ticket transaction under "Donations" > "My donations or under "Ticketing" > "my sales"
  2. Click on the transaction in question and a page will open toward the right of the screen.
  3. Click "resend the transaction receipt". After you click on this, a pop-up will open where you can edit the email address if necessary or simply resend the email.

There is no way to check on the status of the email on your end but please note that it is always sent as soon as you confirm the email address that you want it sent to.