If a donor did not receive their confirmation email, please make sure they check their spam in case it ended up there.
If they still did not receive it:
You can resend the confirmation email, which will include their ticket or tax receipts (if applicable). You can even resend this to a different email if your donor made a typo.
Log into your Zeffy dashboard on a computer.
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Go to the "Payments" tab on your left menu
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Search for the contact's name to locate their payment and click on the payment line to open the payment details (do not click the contact's name as this will open their contact page)
- A page will pop up towards the right. On said page, click on "More" and then on "Resend the receipt".
- A pop-up will open asking you to confirm the email address. 🖊️ If your buyer originally made a typo, you can correct the email address here before resending it.
- This will resend the confirmation email. This confirmation email will include the tax receipt and/or e-tickets (depending on which one applies).
Confirmation Email Delivery Status
The status of the confirmation email is available in the payment drawer. If the email is marked as bounced or failed, you can resend the email to a different address.
If the email is marked "Delivered" but the donor claims they haven't received it, ask them to check their spam or promotions tab.
Statuses like "Opened" and "Clicked" indicate that the donor has interacted with the email.