Payouts for all the funds you collected are deposited directly to the bank account you have linked to Zeffy on a weekly or monthly basis.
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How often can I receive my payouts?
How are funds sent to my bank account?
If you prefer visual guidance, we recommend watching our video tutorial that walks you through the payouts page from A-Z!
How often can I receive my payouts?
Funds can be deposited in your account either on a weekly (every Monday) or monthly (every first Monday of the month) basis. By default, you will be on a weekly schedule.
Payouts cannot be triggered manually, they cannot be delayed until the end of a campaign and they cannot be sent more frequently than once a week.
You can set your preferred payout schedule in your settings. To get there click on your name on the left hand side of your account, click "Settings" > select "Payout schedule" under the bank section.
You can also change your preferred schedule in the Bank tab. To get there, navigate to "Bank" on the left hand side menu and click the "Edit schedule" button next to the payout amount:
How are funds sent to my bank account?
When you set up your Zeffy account, you will be asked to add your bank account information. The funds will be deposited via direct deposit to the bank account you have added automatically. Make sure the bank account that is connected to Zeffy is configured to accept direct deposits. The payout will be made out to your organization's name, so please make sure the bank account connected is registered under that name (either your legal name or doing business as name).
When can I expect a payment to be included in my payout?
When funds are received in your Zeffy account, they undergo a mandatory anti-fraud security measure. There will be a processing period lasting 1-3 days before the funds are released for payout. During this processing time, the funds will show in the "processing" section under "bank" > "payouts."
For your payout to arrive in your account by Monday morning (or on the 3rd of the month), it must be initiated a few days before. If you receive payments on a few days before the payout is set to occur, they may not have enough time to be processed and included in the upcoming payout.
If the amount of your payout was not what you were expecting, please note:
For weekly payout schedules: Payments received late on Thursdays, on Fridays or over the weekend may not have been processed in time to be included in the Monday payout.
For monthly payout schedules: Payments received within 3-4 days of the payout date may not have been processed on time to be included in your payout on the 3rd day of the month.
The payments that were not processed in time for the payout will be included in the following week/month's payout.
How to understand the different amounts found on the Payouts page
- "Upcoming payout" refers to the funds that are available for your next bank transfer. The day that your payout is initiated, whatever is listed under "upcoming payout" will be paid out.
- "Transaction processing" refers to the funds that have still not cleared yet. As soon as those funds have been processed, they will move to the "upcoming payouts" section.
- As such, the "total balance" section will be the sum of the upcoming payouts and transaction processing amounts.
If you are concerned about a missing payout, or want to know why your payout has not been received, make sure to check the status of the payout under 'Payout history'. Please note it can take 1-2 business days from the date listed in your payout history under 'ETA' (estimated time of arrival) for the funds to be reflected in your account.
If you see that your payout has been marked as 'failed' please click here for further guidance!
Payout reports
For reporting and reconciliation purposes, you can access each of your payout reports under "Bank" > "Payouts". You'll see a list of all your recently deposited payouts, and you can click on one to open the list of all transactions included in it.
Obtain a report with your Zeffy payouts history
You can export the list of all payouts you've ever received in Zeffy. It will include the following information: the payout ID, the amount, the creation date, the arrival date, the statement descriptor, the status, the account holder name and the account name.
To obtain this report, click the "Export" button found to the right of the Payout history section:
Obtain a report of all transactions included in a specific payout
To export a report of the transactions included in a specific payout, go to the bank section of your Zeffy account and click on the payout for which you want the details.
You will be brought to a page that displays a list of all transactions included in that payout specifically. Click the "Export" button found on the right hand side above the list of payouts to download a spreadsheet.
This payout report contains the following information: the transaction ID, the amount of the payment, the category (ticket or donation), the contact's first name, last name and email, the payment creation date, the date it became available for payout, and the form the payment was made on.