We invite you to reach out directly to the nonprofit to ask for a refund.
As we are not familiar with the cancellation or refund policies of each non-profit that uses our platform, we invite you to reach out to the nonprofit directly. They will be able to assist you with your refund request.
Pre-Authorized Debit: please note that payments made by pre-authorized debit (PAD or ACH) can only be refunded once the payment has fully cleared on our end. You will know that this is the case when you receive the Zeffy confirmation email that your payment has been received by the nonprofit.