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      Understanding reply-to email addresses in Zeffy confirmation emails

      This article explains how reply-to email addresses work in confirmation emails sent through Zeffy's platform.

      How Reply-To Email Addresses Work

      The reply-to email address for confirmation emails (including ticket purchase confirmations, donation receipts, and other transaction confirmations) is automatically set to the organization's admin account email address. This is the default behaviour of the platform and currently cannot be customized for individual forms or events.
       
      Who is the Admin?
      To identify who has admin status in your organization:
      1. Go to Settings
      2. Click "Manage users"
      3. Look for the email address with the "admin" notice next to it
      This admin email will be used as the reply-to address for all confirmation emails sent through your Zeffy forms.
       
      Changing the Reply-To Email Address
      To change the reply-to email address for confirmation emails, you will need to:
      1. Have the current admin transfer ownership to the desired email address
      2. The admin can do this by:
        • Going to Settings > Manage users
        • Clicking the three dots next to the user's name
        • Selecting "Make admin"

      Important Notes:

      • The reply-to address cannot be customized per form or event
      • Cloning forms will not change the reply-to email address
      • Only the organization's admin email will be used as the reply-to address
      • If you need a different reply-to address, you must transfer admin privileges to that email account

      Best Practices

      • Consider using a general organization email address (e.g., info@organization.com) as the admin account rather than a personal email
      • Ensure the admin email address is monitored regularly since donors may reply to confirmation emails
      • Keep admin access limited to maintain the security of your Zeffy account

      Note: A feature request exists to allow customization of reply-to addresses for individual forms and events. Organizations can support this request here.