This article will guide you through the process of updating your membership rates and handling automatic renewals.
Important Steps When Changing Membership Prices
1. Update the Price Correctly
- Modify the price directly on the existing membership tier in your Zeffy form
- ⚠️ Important: Do not delete the existing tier and create a new one, as this will cause members to renew at the old price
- Update the amount within the same membership tier to ensure proper renewal pricing
2. Communicate with Your Members
- Members are not automatically notified when prices change
- Send a communication to all members with automatic renewal:
- Inform them about the new pricing
- Explain when the change will take effect
- Give them sufficient time to decide about renewal
- Provide clear instructions for opting out if they don't wish to continue
To communicate with your members, consider sending a bulk email in Zeffy ➡️ How to email your contacts in Zeffy.
3. Managing Automatic Renewals
To identify members with automatic renewal:
- In the "Payments" section, look for members with a "Yearly" status next to their payment
- These members are set for automatic renewal
If a member doesn't want to continue at the new price, you can cancel their automatic renewal by following the instructions here: Cancelling a membership or stopping its automatic renewal
Note: For maximum clarity and to avoid confusion, consider canceling all current automatic renewals and letting members opt in again at the new price.
What Happens After Non-Renewal
- Members who don't renew will remain in your historical records
- Their status will be updated to reflect their inactive membership
- They can always sign up again in the future at the current rates