How can I cancel or edit my donor's monthly donation?

You can easily edit or cancel a monthly donation on behalf of your donor from your dashboard.

To edit or cancel a monthly donation in your account.

  • Go to "Donations" > "My donations" in your dashboard. 
  • Look for the most recent donation by the donor in question and click on it.

  • A page should open up towards the right.
  • Click on more at the top right-hand corner of the page.

Edit a donation:

➡️ To edit the amount of the donation, click on "Edit the donation amount" 

💡 Note: This action is not retroactive. The donation amount will be applied to the next scheduled payment. 

Cancel a donation:

➡️ To cancel a monthly donation, click on "Stop the donation." 

💡 Note: This will not refund monthly donations that have already been made. It will simply stop the automatic payment so that your donor is not debited again.

Once your donation has successfully been canceled, the status will indicate "Finished" rather than active"