Peer-to-Peer Campaign
      Back to home
      1. Help Center
      2. Donations and Campaigns
      3. Peer-to-Peer Campaign

      What to do if a P2P fundraiser doesn't create their fundraiser page after registration?

      If your P2P campaign has a registration process - although rare - it happens that registrants will not finish creating their fundraiser page after registration.

      A peer-to-peer campaign with registration process has 2 steps for fundraisers : 

      1. First, they have to register through your registration form. 

      2. As soon as their registration is complete, they are directed to a page where they can create their fundraiser page, join a team or create a team. 

      Sometimes, registrants may leave the process before finishing the creation of their page. This will result in you seeing the registration in your transactions in the dashboard, but you will not see the registrant on your P2P general campaign page.

      How can you retroactively create a fundraiser page if you have mandatory registration (no "fundraise" button on your form)? 
      1. Under "Donations" > "My forms", find your peer-to-peer campaign and click "Share".
      2. The first sharing option will be your form's URL link, copy the link. 
      3. Once the link is copied, add ?openFundraiser=True at the end of the URL and paste the new URL link to your browser's address bar to access the link. 

      4. You'll be directed to your form, with an automatic pop-up opening, allowing you to create a new fundraiser page. 
      5. You can either create the fundraiser page for the registrant here, or you can simply share the link with the registrant so that they can finish the last step of their registration themselves. 

      How can you retroactively create a fundraiser page if you have open registration? 

      1. Access your P2P General Campaign form and click the "Fundraise" button for the pop-up to open.
      2. You can either create the fundraiser page for the registrant here, or you can simply share the link with the registrant so that they can finish the last step of their registration themselves. 

      Registration fee included in campaign thermometer

      If your registration has a fee and you decided to include the registration fees in your P2P campaign thermometer, the registration fees will not be added to your campaign thermometer if the registrant didn't create their fundraiser page. In other words, their registration fee is only linked to your P2P campaign when a fundraiser page is created. 

      First, create the fundraiser page by following the below steps and then, you can manually adjust the fundraiser's thermometer to add the registration fees manually by following these steps.