Efficiently troubleshoot common app challenges with our guide for problem-solving
1. The "checkout" or "other" buttons do not display on the contribution to Zeffy page
2. Payment failed error
The "Payment failed" screen on the app is typically due to a misconfiguration of the phone card reader.
Here are tested solutions to resolve the error rapidly :
Uninstall and reinstall the app
Make sure your iOS is up-to-date (iOS 15.5 or newer)
Go to the app's settings on your phone, and disable the password/Face ID setting of the app
- Allow location access. Go to your iPhone "Settings" > scroll to your apps and find "Zeffy" > Click "Location" > Set it to "While using the app."
Here is what your Zeffy app settings should look like:
3. I cannot find my form
Zeffy Tap to Pay is not available on all forms yet.
The app is available for: single-date events, online stores and raffles.
The app is not available for: multi-date events, donation forms or memberships.
💡A workaround to using a donation form could be using a single-date event with 0$ tickets where the additional donation option is activated – this would allow people to type in the donation of their choice.
🔨 Our product team is working on having tap-to-pay compatible with all form types. Vote on this feature request here to be informed via email when there are any updates on this feature.
None of the above
If none of the above solutions work for you, try the following:
- Tap the credit card you are trying use to the back of the phone instead of on top.
Try using a different card or payment method, to help identify if the error is triggered by the device or the payment method
Try using a different device to help identify if the error is localized to the specific device, or the app globally
Contact our support team if none of the above help resolve the challenge you're facing on Zeffy tap to pay. Screenshots and specific information related to the form you're using, the card type and the transaction amount is helpful information to provide to resolve your issue quickly.