Tap-to-Pay
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      3. Tap-to-Pay

      Troubleshooting the Tap to Pay app

      Efficiently troubleshoot common app challenges with our guide for problem-solving

      1. Payment failed error

      The "Payment failed" screen on the app is typically due to a misconfiguration of the phone card reader.

      Here are tested solutions to resolve the error rapidly :

      • Uninstall and reinstall the app
      • Make sure your iOS is up-to-date (iOS 15.5 or newer)
      • Go to the app's settings on your phone, and disable the password/Face ID setting of the app
      • Allow location access. Go to your iPhone "Settings" > scroll to your apps and find "Zeffy" > Click "Location" > Set it to "While using the app." 

      Here is what your Zeffy app settings should look like: 

      2. I cannot find my form 

      Zeffy Tap to Pay is not available on all forms yet. The app is available for all form types, except for multi-date events and membership forms. 

      If no form is showing up in the app, follow these steps to reboot the app:

      1. Click the "Contact" icon in the top right corner of the app. 

      2. Click "Sign out". 

      3. Login again using your Zeffy account's login credentials. 

      4. Your forms should now appear as expected. 

      3. The "checkout" is missing on the ticket selection page

      The iPhone setting "reduce motion" disrupts the ability for the "checkout" button (which normally slides into the screen) to move onto the screen as expected.

      Here's what that might look like: 

      To get it to show up, could you please go into your iPhone settings and follow these steps: Settings > Accessibility > Motion > Make sure the option "reduce motion" is toggled off. That should allow the checkout button to show up normally again.

       

      4. The "checkout" is missing on the contribution to Zeffy page

      Accessibility settings on iPhone that make text larger can affect the layout of that page and result in the bottom of the app being cut off.
      Here's what this might look like:
       

      Solutions

      1) In your iPhone settings, go to "accessibility" > "display & text size" and make sure that the settings look as follows. The bold text and larger text should be set to "off."
      2) If everything looks normal on the previous settings, go into your iPhone settings and go to "Display & Brightness." Under these settings, make sure "display Zoom" is set to default. Make sure that the "larger text" is off and that the bar at the bottom is set to the regular size as well. 
      Here is what your settings should look like: 
                
      By changing the settings shown above, the contribution page should show you four boxes, three suggested percentages and one box called "other." At the bottom, there will be a button that will allow you to continue with the payment process, like this: 

      5. Error connecting the reader

      If you are receiving an error message regarding the connection of the card reader or configuring the reader, please try the following troubleshooting steps : 

      • Click the "person" icon in the top right corner, and then "Log out"

      • Uninstall and reinstall the app completely 

      • Make sure your iOS is up-to-date (iOS 15.5 or newer)

      • Go to the app's settings on your phone, and disable the password/Face ID setting of the app

      • Allow location access. Go to your iPhone "Settings" > scroll to your apps and find "Zeffy" > Click "Location" > Set it to "While using the app."

      • Turn off the Apple Intelligence & Siri settings. Go to your iPhone "Settings" > scroll to your apps and find "Zeffy" > Click "Apple Intelligence & Siri" > Set to off.

      None of the above 

      If none of the above solutions work for you, try the following: 

      • Tap the credit card you are trying use to the back of the phone instead of on top. 
      • Try using a different card or payment method, to help identify if the error is triggered by the device or the payment method
      • Try using a different device to help identify if the error is localized to the specific device, or the app globally

      Contact our support team if none of the above help resolve the challenge you're facing on Zeffy tap to pay. Screenshots and specific information related to the form you're using, the card type and the transaction amount is helpful information to provide to resolve your issue quickly.