How to Cancel an Auction

While there isn't a direct "cancel auction" button, you can effectively close your auction and prevent bidders from being charged by following these steps.

1. Close Sales on Your Auction Form
   • Log into your Zeffy dashboard
   • Go to "Forms" in the left-hand side menu
   • Click the three little dots to the right of the auction form you want to cancel
   • Click "Close sales"
   This will prevent new bids from being placed on your auction items.
2. Place Higher Bids to Override Existing Ones
   1. First, enable offline payments on your auction form:
      • Go to "Forms" and click on your form to get to the form editor 
      • Navigate to "Advanced settings"  at the top of the page

1. 1. • Under "Additional form options," select "Enable offline payments" 
   2. Place a higher bid on each item:
      • Go to "Forms"
      • Click the three dots next to your form name
      • Select "View form"
      • Enter a bid amount higher than the current highest bid for every item
      • Select "Cash" as your payment method 
2. Communicate with Your Bidders
   • To see who bid on your items, click "Manage event" to the right of your auction form
   • Click "Bids" to see a list of bidders and copy their email addresses
   • Draft an email explaining the auction cancellation
     
     • Navigate to "Contacts" > click "Emails" > click "New email"
     • Paste the bidder's email addresses in the "To" section
   • You can include:
     • The reason for the cancellation
     • Confirmation that they won't be charged
     • Any alternative plans or future auction dates
     • Contact information for questions
   • Once the email draft is ready click "Send"