While there isn't a direct "cancel auction" button, you can effectively close your auction and prevent bidders from being charged by following these steps.
There is no automatic way to cancel an auction, but this workaround will help you close the auction and ensure bidders aren't charged.
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Place Higher Bids to Override Existing Ones
- First, enable offline payments on your auction form:
- Go to "Forms" and click on your form to get to the form editor
- Navigate to "Advanced settings" at the top of the page
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Close Sales on Your Auction Form
- Go back to "Forms" in the left-hand side menu of your Zeffy dashboard
- Click the three little dots to the right of the auction form you want to cancel
- Click "Close sales"
This will prevent new bids from being placed on your auction items. -
Communicate with Your Bidders
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- To see who bid on your items, click "Manage event" to the right of your auction form
- Click "Bids" to see a list of bidders and copy their email addresses
- Draft an email explaining the auction cancellation
- Navigate to "Contacts" > click "Emails" > click "New email"
- Paste the bidder's email addresses in the "To" section
- You can include:
- The reason for the cancellation
- Confirmation that they won't be charged
- Any alternative plans or future auction dates
- Contact information for questions
- Once the email draft is ready click "Send"
⚠️ Important Note: Do not delete any items without placing a higher bid first. If you delete an item only, the original bidder will still be charged. If you do accidently delete items, you can refund the bidder by following the instructions here.