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Delete a manually entered payment

You can delete manually entries from the payments tab.

Delete a manual payment entry in your account

  • Head over to “Fundraising” > “Payments”
  • Find the payment you want to remove and click anywhere on the row (just avoid clicking the donor’s name, that’ll take you to their contact page instead.)
  • Click on "more" in the top right-hand corner of the page.
  • Click 'delete' to delete the entry. 

For entries that have an e-ticket associated with them, deleting the entry will automatically cancel the ticket as well.

❗Deleting non-manual entries: It is not currently possible to delete payments from your dashboard. For record-keeping purposes, even refunded or canceled payments will remain in your dashboard. It is also not possible to delete imported payments individually.