Zeffy's human support team is rated 4.9/5 for their promptness and friendly responses. Here are the best ways to reach us!
Live chat : fastest answers
Who is this for? : New and current Zeffy nonprofit users
Where do I initiate a conversation? : Login to your Zeffy account and click the bottom right chat icon to initiate a conversation.
Estimated Response Time : 30 seconds
Opening Hours : Monday through Friday, 9am to noon and 1pm to 5pm ET
Note: If you initiate a live chat while our team is away or unavailable, our chat assistant will open a support request for you, to which we'll reply by email within 1-6 hours, if not sooner. There is no need to open 2 inquiries through different channels, as this would extend our response times for all requests. We appreciate your patience!
Open a support request
Who is this for? : New and current Zeffy nonprofit users, donors
Where do I initiate a conversation? : Login to your Zeffy account, or to Zeffy.com and click the bottom right chat icon to open a support request with the help of our chat assistant.
Estimated Response Time : 1 to 6 hours, by email, if not sooner
Opening Hours : Monday through Friday, 9am to 5pm ET
Note: There is no need to open 2 inquiries through different channels, as this would extend our response times for all requests. We appreciate your patience!
Small Group Demos (Live or Recorded)
Who is this for? : New users, nonprofits considering using Zeffy
Where do I sign up : You can either watch a pre-recorded Demo or register to a small-group live demo and Q&A with a team member (further down the page). Register here!
Estimated Response Time : Questions are answered live during the Q&A session
Opening Hours : Live demos are hosted twice a week, on Tuesdays at 2pm ET and Wednesdays at 4pm ET
Open Office Hours : for Current Users only
Who is this for? : Current users who have been actively using the platform.
Where do I sign up : The Open Office Hours registration link is available to current users only.
Estimated Response Time : Questions are answered live during the Q&A session
Opening Hours : Open Office Hours are hosted four times a week. 10-minutes time slots are available to chat with someone over Zoom here
Youtube channel : for tons of tutorials
Our Youtube channel is filled with video tutorials and webinars to help you get the best of the platform. Start watching here!
Message from our Support Team :
Hey guys! This is Maryse from Zeffy's support team. We're super grateful to be one of the top-rated support teams across all fundraising platforms. We're committed to answering your live chats and support tickets are promptly as possible!
We know some of you prefer speaking to a live person, that's totally understandable! As you may already know, Zeffy is completely free and trusted by over 14,000 nonprofit organizations. It's designed to be intuitive, user-friendly, and easy to navigate, which is why we built an extensive self-service Knowledge Base and keep launching video tutorials to empower you with the knowledge you need to get started autonomously.
As we're working hard to deliver a fast and personalized support experience to thousands of users, we are focusing our efforts on group live sessions to provide in-person help and have the biggest impact possible on multiple users simultaneously.
Thank you for choosing Zeffy. We're eagerly looking forward to connecting with you, whether it's through live chat, support tickets, or a friendly group video call! :)
Maryse