On our auction forms, if a payment fails, there is no further attempt to charge them or another bidder. The highest bidder must be contacted to secure their payment.
If someone's automatic payment fails, there are two ways you can go about receiving the funds they owe for the item they bid on:
Option 1: Custom Sales Form
Create a "custom sales" form with a ticket listed at the price of the item they owe.
Then, you can send them the form directly through Zeffy using the emailing option that is found on their contact page. In the emailing tool, click on your text box to add a "pre-filled form" variable and select the form you created with their item.
All they will have to do is enter their payment method. The funds will be transferred directly to your organization.
Option 2: Offline Payment
You can accept an offline payment and log it in Zeffy afterwards. To log an offline payment, you can check out the following resource: Manual payment or registration entries to log cash, check or other offline payments. Please note that you will not be able to select your auction form to log a manual entry, so we recommend choosing a different form to log this payment under.