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Can I cancel/delete a bid?

While it is not possible to cancel or delete a bid on an auction form, there is a workaround to ensure the bidder is not charged.

In Zeffy’s auction feature, all bids are final. There is no direct way to cancel or delete a bid once it’s placed. However, you can use this workaround if you need a way to remove a bid from an auction, or delete an item that has received bids.

How to "Cancel" a Bid

If you need to cancel a bid, follow these steps to ensure the last bidder is not charged when you auction closes:

  1. Manually enter a higher bid: Place a higher bid manually to override the original bid and prevent the original bidder from winning the item.

    1. First, enable offline payments on your auction form. 
      In your form editor, go to the "Advanced settings" and activate the option to "Allow offline payments."
      Screenshot 2025-09-10 at 11.30.38 AM
    2. Place a slightly higher bid on the item by filling out your auction form and selecting the cash payment option.
      To place the bid, you must visit your live auction form. To open it, go to "Fundraising" > "Campaigns" and click the three little dots to the right of the form name. Select "View campaign" to open the auction:  

      Screenshot 2025-09-10 at 11.32.29 AM

      The form will open in a new tab and you can enter the bid amount on the item you want to cancel the bid for. When you place your bid, select "Cash" as your payment method. 
      Screen Shot 2024-11-14 at 2.29.27 PM

  2. Delete the item from the auction: Once the higher bid is placed, you can safely delete the item from the auction so that you can add it back at the previous highest bid amount.
    To delete the item, go back to your Zeffy dashboard, click the "Edit" option next to your auction campaign to open the form editor. Navigate to the "Items" section and click the trash can icon next to the item you wish to delete to remove it from the auction.

  3. Add the item back with the correct starting bid: After deleting the item, you can add it back with the original starting bid or correct last highest bid amount to ensure that your supporters can still bid on the item. 

⚠️ Note: Do not delete the item without placing a higher bid first. If you delete the item only, the original bidder will still be charged. Always ensure that a higher manual bid has been placed before deleting an auction item.

Vote for a bid cancellation feature to be implemented:

This workaround allows you to manage bids effectively, even without a direct “cancel bid” feature. You can vote on the feature request to cancel bids here to help our team prioritize your suggestion, and you'll be informed via email with any updates on its implementation!