Zeffy is a donation and payment platform for charities and non-profits.
Why do I have a Zeffy charge on my statement? 🤔
Zeffy is a donation and payment platform for charities and non-profits. If you've recently made an online donation, purchased a membership, or bought tickets to an event organized by a non-profit, this charge will show up as Zeffy on your statement.
Zeffy's name appears on the receipt because we're the payment platform and merchant, but the funds go directly to the nonprofit.
The transaction description will begin with "ZEFFY" and usually includes part of the non-profit's name. However, the full name of the nonprofit may not appear in the description to due to the character limit. Because of this, you may not recognize the charge.
What to do if I still don't remember or recognize the charge
Search for Zeffy in your emails
Search for Zeffy in your email or inbox. If you made a transaction through Zeffy, you will have received a transaction receipt to the email address used during the transaction. In this email, you will be able to obtain more information on the payment.
💡 Make sure to also check your spam folder, as the transaction receipt may have ended up there!
Contact our support team
If you wish to verify the origin of a charge on your statement, feel free to contact us at firstname.lastname@example.org. Kindly provide us with:
- The exact amount of the charge
- The date of the charge
- Your first and last name or your email address
Can I file a dispute for a charge I don't recognize?
Please contact us before you file a dispute with your bank! We’re always happy to help you identify the source of a charge or transaction and can provide you with more information if you aren’t sure why you were charged. A dispute can take several months to complete. The fastest way to get a refund is to contact us at email@example.com.