1. Help Center
  2. Ticketing
  3. General Ticketing and Sales

Can I manually add a ticket?

You can certainly manually generate a ticket on Zeffy!

If you received a ticket payment in cash or if want to send out a free ticket, you can easily do this in your dashboard.
  • Log into your Zeffy dashboard on a computer.
  • Click on "Ticketing" and then on "My sales" in the menu bar on the left-hand side.
  • At the top, righthand side of the page, click on "Add participant".
  • You will be able to select a ticketing form and the ticket types and number of tickets you want to generate for this buyer.

  • Select the payment method that applies to this ticket.

  • Enter your buyers' contact information. 💡 Our system is very sensitive to formatting. If you are entering an email address or telephone number, make sure that the email format, country code, and phone number are correct.
  • At the bottom of the window, you can check the option "Send a confirmation email" box. This will ensure that your buyer will automatically receive their confirmation email with the tickets for your event. ➡️ This option will only show if you have added a valid email address for this buyer.

⚠️ Important: 

Please also note that manual donation entries will be reflected in the “Money gathered” column in “Ticketing” > “My Forms.”

If you want this ticket to be a free ticket, you can add a 100% discount code to this order so that this ticket is counted as a free order in your account.

  • First, add a discount code to your form. You can do this by going to "ticketing" > "my forms" and clicking on edit to the right of your gold tournament event.
  • Go to the advanced settings step and check the box "add discount code".

  • Add a discount code and save your changes.

  • Then, generate a new manual ticket and select the form with the discount top at the top. You will see the option "Add a discount code" just above the payment method. 

  • Add the discount code that you have set and make sure to click on "check" to the right of the discount code. The code will turn green as follows if it has been added successfully!